HOW WE WORK IN A DIGITAL ECOSYSTEM
A digital ecosystem for hospitality and travel businesses consists of multiple online travel agent (OTA) platforms, each with its own extranet, integrated seamlessly with a Channel Manager, Property Management System (PMS), and Booking Engine.
Online Travel Agents (OTAs) & Extranet
OTAs like Agoda.com, Airbnb, Booking.com, Expedia, Tiket.com and Traveloka provide a marketplace where accommodations list their properties. Each OTA has an extranet, a backend portal where property managers update availability, pricing, promotions, and other details specific to their listings.
Channel Manager
This acts as a central hub that synchronizes room availability, pricing, and reservations across multiple OTAs. It prevents double bookings by ensuring that updates made on one platform are instantly reflected across all connected channels.
Property Management System (PMS)
A PMS helps manage a property’s operations, including reservations, guest check-ins/outs, housekeeping, and financial reporting. It integrates with the channel manager to keep internal hotel records aligned with OTA bookings.
Booking Engine
This allows guests to book directly through the property’s website, bypassing OTAs. It connects with both the PMS and channel manager to maintain consistency in availability and pricing.
Here’s how the system works:
This integrated ecosystem ensures efficient management, increased revenue, and a better guest experience. Given your strategic approach to hospitality optimization, you might already have ideas on how to refine this system for even greater efficiency!
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